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A Guide to the Employee Experience
A Guide to the Employee Experience

Your guide to selecting and enrolling in personalized benefits.

Updated over a week ago

Answers about how to enroll, locate your personal ARC Bank Account information, and more. Employee Experience

Logging Into benefitbay®

You will receive (or may have already received) an email from the benefitbay® platform announcing you are eligible to shop for, enroll in, and purchase medical insurance benefits.

To get started, click on the button "Set up a new password." You will be redirected to a new web browser.

Here you will create and confirm your new password. Please ensure you follow the password requirements.

Click the "Set My Password" button, to save your password. You will be directed to your Employee Home page.

Update the Employee Profile

Let's start by clicking the "UPDATE EMPLOYEE PROFILE" button.

This takes you to the Employee Profile, where you can view and edit your:

  • Employment Information

  • Personal Information

  • Address Information

Use the "EDIT" buttons to correct existing information in the profile.

If you need to add family members who you will be covered for insurance, use the green button in the top right of the screen. You will need to ensure you have all their personal information such as name, date of birth, social security number, etc. (Note: If you are not covering your dependents there is no need to add them).

If you need to add an address for dependents who need coverage, but reside at another address, you may add your dependent's address by selecting the green "ADD ADDRESS" button on the top right corner of the screen.

Once you have added all family members you might want to cover in your medical selections, click on the orange "VERIFY FAMILY" at the top of your screen.

Select your Health Care Providers

Taking the time to add your preferred medical providers is an important step to ensure you get the most from your personalized benefits. This will enable you to see if your provider will accept coverage from an individual/family plan that you want to purchase when you are shopping for your plan. No matter your method of enrollment, this step is vital in preparing for the best plan selection for you and your family!

To add your medical providers and facilities, click the green "MY PROVIDERS" button on the top of your Employee Home.

On your providers' page, you will search for Providers and Facilities, such as Lab or Urgent Care facilities. To search for your providers use the "FIND MY PROVIDERS" tool.

Enter your provider's name, zip code, or other keywords, and click "Search" to return a list of possible provider matches. When you locate the provider or facility you want to add, click on the blue "SELECT" button of the selection.

It is important to verify the address of your provider or facility. Providers may offer care from various locations. The location of your provider may impact which plans are billed as "In-Network" for you. This is important to ensure you are getting the best value for your healthcare services. Once you've added your preferred providers you can click on Employee Home to begin your ICHRA shopping experience.

Once you have added all your providers, click the "Employee Home" link in the navigation bar on the left side of your screen.

Great job! The next step is to enroll!

Enroll Options

You have completed all the first steps to selecting your personalized benefits. Now it's time to start the enrollment process with your insurance carrier!

From your Employee Home, below your personal information, you will see a box titled, "ENROLL OPTIONS."

Please select one of the options below to continue:

Select the option above to be directed to your next step!

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